Conflict Management in the Workplace

Key Takeaways

  • Understand the definition of conflict and its relationship with performance and stress
  • Learn what conflict management styles are available
  • Learn about basic conflict resolving techniques and tips

Course Outline

  • What is the definition of conflict?
  • The relationship between conflicts and performance and stress in the workplace
  • The Five Conflict Management styles
  • Basic conflict management handling techniques and tips

Who should Attend

Managerial Grade


Trainer

Fonnie Wong


Schedule

Time:14:30 – 16:00


Status Date Language
register 17 Feb 2022 (Thu) Cantonese
register 6 Jun 2022 (Mon) English

 

 

Management Foundation

Key Takeaways

  • A full understanding of the role of a manager
  • Motivate attendees to strive for managerial effectiveness
  • Building up a habit to review and grow

Course Outline

  • Definition of management
  • What are the common mistakes of managers we find at workplaces
  • Importance of Communication Efficacy
  • Introduction to the Management Cycle
  • Effective Management

Who should Attend

Managerial Grade


Trainer

PERSOLKELLY CONSULTING Team


Schedule

Time:14:30 – 16:00


Status Date Language
register 11 Jul 2022 (Mon) Cantonese
register 14 Jul 2022 (Thu) English
register 3 Nov 2022 (Thu) Mandarin

 

 

The Art of Effective Delegation

Key Takeaways

  • Identify different ways to delegate tasks
  • Recognize common delegation pitfalls and how to avoid them
  • Modify your own past delegation pattern to get a better outcome at your workplace

Course Outline

  • Define how delegation fits into your role and how it can make you more successful
  • What is the difference between instruction and delegation
  • Why is it important in the workplace?
  • Use an eight-step process for effective delegation
  • Develop effective delegation strategies for your subordinates

Who should Attend

Supervisory＆ Managerial Grade


Trainer

PERSOLKELLY CONSULTING Team


Schedule

Time:14:30 – 16:00


Status Date Language
register 15 Sep 2022 (Thu) Mandarin
register 22 Sep 2022 (Thu) Cantonese
register 10 Oct 2022 (Mon) English

 

 

Performance Management and Appraisal

Key Takeaways

  • Reinforce the concept of standard logical thinking
  • Share the common assessment tendency via case studies
  • Aim to give fair performance judgement and people management

Course Outline

  • Understand the art of goal setting and performance appraisal
  • Tips for successful goal alignment
  • Dig out common assessment biases
  • How to balance motivation and development expectations
  • Effective feedback skills

Who should Attend

Managerial Grade who conducts Performance Appraisals


Trainer

PERSOLKELLY CONSULTING Team


Schedule

Time:14:30 – 16:00


Status Date Language
register 11 Oct 2022 (Tue) Mandarin
register 7 Nov 2022 (Mon) Cantonese
register 10 Nov 2022 (Thu) English

 

 

Effective Performance Coaching

Key Takeaways

  • Break the old management mindset of 'working equals performance' and 'seeing is believing’
  • Understand the right mentality in developing staff. “Clear is Kind”
  • Explore techniques that will motivate your employees when communicating the expected performance with them

Course Outline

  • Explore the challenges of current management approaches
  • Recap the essential role of a manager
  • Effective feedback skills
  • How to deal with emotional staff
  • Performance consultation – a logical way of leading staff to understand the standard of excellence

Who should Attend

Managerial Grade


Trainer

PERSOLKELLY CONSULTING Team


Schedule

Time:14:30 – 16:00


Status Date Language
register 14 Nov 2022(Mon) Mandarin
register 21 Nov 2022(Mon) Cantonese
register 24 Nov 2022 (Thu) English